DENR CITIZEN'S CHARTER 

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TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE  BY REDUCING BUREAUCRATIC RED TAPE

PURPOSE OF CITIZEN’S CHARTER:                

 

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer

DENR MANDATE:

 

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.

VISION:

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION:

 

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the  fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

 

DENR REGIONAL, PENR AND CENR OFFICES

Admin and Finance sector (Internal and External Services)

RO-AF-01

Issuance of Certification of No Records/Appeal/Motion for Reconsideration, etc.

RO-AF-02

Document Authentication for General Circulation Documents

RO-AF-03

Sale of Bidding Documents

RO-AF-04

Processing as to Availability of Funds of Purchase Order, Job Order, Contract of Service and Other Contracts

RO-AF-05     

Processing of Obligation Request and Status (ORS) for all Disbursement Vouchers, Contracts and Other Transactions

RO-AF-06

Processing of Disbursement Voucher (DV)

RO-AF-07

Preparation, Processing and Issuance of Checks/ADA

RO10-AF-01

Processing and Issuance of Leave of Absence

FORESTRY SECTOR (External Services)

RO-F-01

Issuance of Certificate of Tree Plantation Ownership (CTPO)

RO-F-02

Issuance of Self-Monitoring Form (SMF)

RO-F-03

Issuance of Certificate of Verification (COV)

RO-F-04

Application for Chainsaw Registration

RO-F-05

Issuance of Tree Cutting/Earthballing Permit for DPWH Projects

RO-F-06                   

Issuance of Tree Cutting Permit for Planted Trees (Tenured Forestland or Private Land), or Trees (Planted or Naturally Grown) that Pose Threat to Human Lives and Properties

RO-F-07

Issuance of Private Land Timber Permit (PLTP) for Non-premium Species, or Special PLTP (SPLTP) for Premium/Naturally-Grown Trees Within Private/Titled Lands

RO10-F-01

Issuance of Special Land Use Permit (SLUP) For Short-Term Land Use Only (Non-Renewal)

RO10-F-02

Issuance of Forest Land-Use Agreement (FLAg)

RO10-F-03

Issuance of Wood Processing Plant (WPP) Permit (Renewal)

RO10-F-04

Application for Lumber Dealer Permit (new)

RO10-F-05

Seedling Distribution

LANDS SECTOR (External Services)

RO-L-01      

Issuance of Certification of Land Status and/or Certification of Survey Claimant

RO-L-02

Issuance of Survey Authority

RO-L-03

Application for Free Patent (Agricultural)

RO-L-04

Application for Free Patent (Residential)

RO10-L-01

Issuance of Certification of Land Disposition

RO10-L-02

Application for Special Patent (Lands Not Yet Reserved and or/Subject of a Proclamation)

RO10-L-03

Application for Special Patent (School Site)

RO10-L-04

Application for The Issuance of Special Patent (Land Already Covered with Proclamation Per DAO No. 2016-21)

 BIODIVERSITY SECTOR

RO10-B-01

Issuance of Certificate of Wildlife Registration (CWR)

RO10-B-02

Issuance of Wildlife Farm Permit (WFP)

RO10-B-03

Issuance of Wildlife Special Use Permit (WSUP) To Exhibit/Show Fauna for Commercial Purposes

RO10-B-04

Issuance of Gratuitous Permit (GP)

RO10-B-05

Issuance of Non-Cites Permit (Export/Re-Export)

RO10-B-06

Issuance of Wildlife Export Certification (WEC)

RO10-B-07

Issuance of Local Wildlife Transport Permit

 

Click to see Procedure for Filing of Complaints: