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DENR CITIZEN'S CHARTER 

 

 

CC2024 Please Click here to download pdf file

 

CC 2023 1st edition Region

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TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE  BY REDUCING BUREAUCRATIC RED TAPE

PURPOSE OF CITIZEN’S CHARTER:                

 

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer

DENR MANDATE:

 

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.

VISION:

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION:

 

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the  fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

 

DENR REGIONAL, PENR AND CENR OFFICES

Admin and Finance sector (Internal and External Services)

RO-AF-01

Issuance of Certification of No Records/Appeal/Motion for Reconsideration, etc.

RO-AF-02

Document Authentication for General Circulation Documents

RO-AF-03

Sale of Bidding Documents 

RO-AF-05-06-07

Processing of Payment of Claims

   

 

FORESTRY SECTOR (External Services)

RO-F-01

Issuance of Private Tree Plantation Registration (PTPR)

RO-F-03a

Issuance of Certificate of Verification (COV) for the Transport of Planted Trees within Private Land, Non-Timber Forest Products except Rattan and Bamboo

RO-F-03b

Issuance of Certificate of Lumber Origin (CLO) for Processed Logs and Lumber FROM Wood Processing Plant to other WPP or desired Destination

RO-F-04

Application for Chainsaw Registration

RO-F-05

Issuance of Tree Cutting and or Earth Balling Permit for Trees Affected by Projects of National Government Agencies (DPWH, DOTR, DepEd , DA, DOH, CHED, DOE and NIA)

RO-F-06                                               

Issuance of Tree Cutting Permit for Planted Trees and Naturally Growing Trees found within Public Places (Plaza, Public Parks, School Premises or Political)

RO-F-07

Issuance of Private Land Timber Permit (PLTP) for Non-premium Species, or Special PLTP (SPLTP) for Premium/Naturally-Grown Trees Within Private/Titled Lands

RO10-F-01

Issuance of Special Land Use Permit (SLUP) For Short-Term Land Use Only (Non-Renewal)

RO10-F-02

Issuance of Forest Land-Use Agreement (FLAg)

RO10-F-03

Issuance of Wood Processing Plant (WPP) Permit (Renewal)

RO10-F-04

Application for Lumber Dealer Permit (new)

RO10-F-05

Seedling Distribution

LANDS SECTOR (External Services)

RO-L-01

Issuance of Certification of Land Disposition

RO-L-02                   

Issuance of Technical Descriptions (V-37)

RO-L-03

Application for Special Patent (School Site)

RO-L-04

Reproduction of Land Record Documents and Approved Subdivision Plans (Blueprint Copy And Sepia Copy)

 RO-L-01

Issuance of Certification of Land Classification Status

 RO-L-02

Issuance of Survey Authority
 RO-L-03

Application for Free Patent (Agricultural)

 RO-L-04

Application for Free Patent (Residential)

 BIODIVERSITY SECTOR

RO10-B-01

Issuance of Certificate of Wildlife Registration (CWR)

RO10-B-02          

Issuance of Wildlife Farm Permit (WFP)

RO10-B-03

Issuance of Wildlife Special Use Permit (WSUP) To Exhibit/Show Fauna for Commercial Purposes

RO10-B-04

Issuance of Gratuitous Permit (GP)

RO10-B-05

Issuance of Non-Cites Permit (Export/Re-Export)

RO10-B-06

Issuance of Wildlife Export Certification (WEC)

RO10-B-07

Issuance of Local Wildlife Transport Permit

 

Click to see Procedure for Filing of Complaints: