UPDATES

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CITIZEN’S CHARTER

TO IMPROVE EFFICIENCY IN THE DELIVERY OF

PUBLIC SERVICE  BY REDUCING BUREAUCRATIC RED TAPE

PURPOSE OF CITIZEN’S CHARTER

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

DENR MANDATE

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.

VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the  fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

PROCESS FLOW:

APPLICATION FOR FREE PATENT

ISSUANCE OF SURVEY AUTHORITY

ISSUANCE OF CERTIFICATE OF TREE PLANTATION OWNERSHIP (CTPO)

ISSUANCE OF CERTIFICATE OF VERIFICATION(Cutting/Transport of Non-Wood Forest Products within Private Land, e.g.   Bamboo, Vines, Nipa, etc.)

ISSUANCE OF CERTIFICATE OF VERIFICATION (Cutting and Transporting of Planted and  Non-Premium Trees within Private Land)

APPLICATION FOR CHAINSAW REGISTRATION

APPLICATION FOR CERTIFICATE OF WILDLIFE REGISTRATION (CWR)

ISSUANCE OF LOCAL TRANSPORT PERMIT FOR WILDLIFE (Self Propagated)

CITIZEN CHARTER UPDATES (CY2013)

RESIDENTIAL FREE PATENT

TREE CUTTING PERMIT

CERTIFICATION OF NO RECORDS/APPEAL/MOTION FOR RECONSIDERATION

DOCUMENT AUTHENTICATION

SALE OF BIDS DOCUMENTS

CITIZEN CHARTER UPDATES (CY2014)

14. PREPARATION OF OBLIGATION REQUEST (ObR) - One Time Per Contract

15. PROCESSING OF DISBURSEMENT VOUCHER (DV) AND OTHER TRANSACTIONS

16. PREPARATION, PROCESSING AND ISSUANCE OF CHECKS

PROCEDURE FOR FILING OF COMPLAINTS:

               *  Procedure for Filing of Complaints

               *  Complaint Form

CITIZEN’S CHARTER UPDATES-CY 2016

Print

CITIZEN’S CHARTER

TO IMPROVE EFFICIENCY IN THE DELIVERY OF

PUBLIC SERVICE  BY REDUCING BUREAUCRATIC RED TAPE

PURPOSE OF CITIZEN’S CHARTER

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

DENR MANDATE

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.

VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the  fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

PROCESS FLOW:

1. APPLICATION FOR FREE PATENT

2. ISSUANCE OF SURVEY AUTHORITY

3. ISSUANCE OF CERTIFICATE OF TREE PLANTATION OWNERSHIP (CTPO)

4. ISSUANCE OF CERTIFICATE OF VERIFICATION (Cutting/Transport of Non-Wood Forest Products within Private Land, e.g.   Bamboo, Vines, Nipa, etc.)

5. ISSUANCE OF CERTIFICATE OF VERIFICATION (Cutting and Transporting of Planted and  Non-Premium Trees within Private Land)

6. APPLICATION FOR CHAINSAW REGISTRATION

7. APPLICATION FOR CERTIFICATE OF WILDLIFE REGISTRATION (CWR)

8. ISSUANCE OF LOCAL TRANSPORT PERMIT FOR WILDLIFE (Self Propagated)

9. RESIDENTIAL FREE PATENT

10. TREE CUTTING PERMIT

CITIZEN CHARTER UPDATES (CY 2016)

11. ISSUANCE OF A CERTIFICATION OF NO RECORDS/APPEAL/MOTION FOR RECONSIDERATION, ETC.

12. DOCUMENT AUTHENTICATION

13. SALE OF BIDDING DOCUMENTS

14. PREPARATION OF OBLIGATION REQUEST AND STATUS (ORS) FOR ALL DISBURSEMENT VOUCHERS, CONTRACTS AND OTHER TRANSACTIONS

15a. PROCESSING OF DISBURSEMENT VOUCHER (DV)

15b. PROCESSING OF PURCHASE ORDER, JOB ORDER AND CONTRACT OF SERVICE

16. PREPARATION, PROCESSING AND ISSUANCE OF CHECKS/ADA

 

 

PROCEDURE FOR FILING OF COMPLAINTS:

               *  Procedure for Filing of Complaints

               *  Complaint Form